Contents
1. Who we are
This Privacy Policy applies to NewFBN.com, hsjchronicle.com, and any related online services operated by Hemet & San Jacinto Chronicle, doing business as NewFBN (collectively, "we," "us," "our"). Our address and contact information are listed at the bottom of this page.
2. What information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers | Name, email address, phone number, mailing address | You, when you place an order or contact us |
| Business / filing information | Fictitious business name(s), business address, FBN file number, filing date, registrant name, court case number, petitioner name | You, or auto-filled from public Riverside County Clerk-Recorder records when you supply your file number |
| Payment information | Last four digits of card, card brand, billing ZIP, transaction reference. We do not store full card numbers — payment is processed by Stripe, Inc. | Stripe |
| Communications | Emails you send us, your replies to our emails, voicemail content, support tickets | You |
| Technical / device data | IP address, browser type, operating system, page-view timestamps, referring URL | Automatically, via standard web logs |
We do not knowingly collect Sensitive Personal Information as defined by the CPRA (Social Security number, driver's license number, financial-account credentials, precise geolocation, racial or ethnic origin, religious or philosophical beliefs, union membership, genetic data, biometric data, health information, sexual orientation, or contents of mail/email/text outside of communications with us).
3. How and why we use it
- To provide the Service. Process your order, schedule and execute publication, file the Proof of Publication with the County, deliver your affidavit, and send transactional updates about your order.
- To verify your identity. Email-verification step before checkout, to prevent unauthorized orders being placed using someone else's address.
- To prevent fraud and abuse. Monitor for duplicate orders, suspicious payment activity, and chargeback patterns.
- To remind you of unfinished orders. If you start an order and don't complete it, we send up to three reminder emails over three days. You may opt out by ignoring the emails (we don't continue to follow up after the third).
- To comply with our legal obligations. Tax records, fraud and dispute response, audit and recordkeeping required of newspaper publishers under California law.
- To improve our website and service. Aggregate analytics on which pages are used, which features need fixes, and how customers complete the order flow.
We do not sell your personal information for monetary consideration. We do not share your personal information with third parties for cross-context behavioral advertising. We do not use your information to train AI models or sell it to data brokers.
4. Who we share it with
We share personal information only with the limited set of service providers needed to operate the Service, each under a contract that restricts their use of the data to the services they provide to us:
- Stripe, Inc. — payment processing.
- SendGrid (Twilio Inc.) — transactional email delivery.
- Lob, Inc. — direct-mail postcard fulfillment for outreach mail.
- SMS gateway provider — text-message reminders to FBN filers who have publicly listed contact information.
- Cloud-hosting and CDN providers (Cloudflare, our datacenter operator) — secure delivery of the website and storage of your order records.
We may also disclose your information when required by law, valid court order, subpoena, or in response to a documented request from a law-enforcement agency; to protect our legal rights or those of any third party; or in connection with a merger, acquisition, or sale of all or substantially all of our assets (in which case the successor entity will be bound by this Privacy Policy unless and until it is updated).
5. Public publication of legal notices
By the nature of legal-notice publication, the content of your Notice — including names, addresses, business names, and other details required by the publication statute — will be published in our newspaper of general circulation and may appear on our website's archive of legal notices. This published content is part of the public record and is not subject to deletion under privacy law. If you have concerns about what will appear in print, contact us before placing your order.
6. Cookies & tracking
We use a small number of strictly-necessary cookies (session, login, language preference). We do not use third-party advertising cookies. Web logs and standard analytics may collect IP address, user agent, and pages visited; this is used in aggregate for security and product improvement. We do not use Google Analytics on customer-facing checkout pages.
7. How long we keep it
- Order records and invoices: at least 7 years (California recordkeeping for tax and accounting).
- Published Notices and Proof of Publication affidavits: retained indefinitely as part of our newspaper's archive of record.
- Email correspondence: typically retained for 3 years for support and dispute response.
- Inactive draft orders that never paid: retained 14 days, then anonymized or deleted.
- Web logs and security logs: typically 90 days.
8. How we protect it
We use HTTPS for all web traffic, encrypt data in transit between our systems and our service providers, store your records on access-controlled servers in a US datacenter, and limit administrative access to a small number of authorized employees. No method of internet transmission or electronic storage is 100% secure; we cannot guarantee absolute security but we follow industry-standard practices appropriate to the sensitivity of the information we handle.
9. California consumer rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights with respect to your personal information:
- Right to know. Request that we disclose what personal information we have collected about you, the sources we collected it from, the purposes for using it, and the categories of third parties we share it with.
- Right to delete. Request that we delete personal information we have collected about you, subject to specific exceptions (e.g., information needed to complete the transaction you requested, comply with a legal obligation, detect security incidents, or content that is part of a published Notice).
- Right to correct. Request that we correct inaccurate personal information.
- Right to opt out of sale or sharing. We do not sell or share your personal information for cross-context behavioral advertising; there is nothing to opt out of, but you have this right.
- Right to limit use of sensitive personal information. We do not collect Sensitive Personal Information as defined by the CPRA.
- Right to non-discrimination. We will not deny you service, charge you a different price, or provide a different level of quality because you exercised any of these rights.
How to make a request: Email [email protected] or call (951) 262-7611 with the subject line "California Privacy Request." We will respond within 45 days (extendable by 45 more days with notice). To verify your identity, we will ask you to confirm matching information from your order record. You may designate an authorized agent to make a request on your behalf with written authorization and proof of the agent's identity.
10. Do Not Track
Our website does not respond to "Do Not Track" browser signals because there is currently no industry-standard interpretation of those signals. We do not track users for cross-site advertising regardless of the DNT setting.
11. Children's privacy
The Service is intended for adult business owners and legal-notice filers. We do not knowingly collect personal information from anyone under 16. If we learn that we have collected information from a person under 16, we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always posted at newfbn.com/privacy. Material changes will be communicated via the website. Continued use of the Service after the effective date constitutes acceptance.
13. Contact
Hemet & San Jacinto Chronicle
d/b/a NewFBN & Hemet & San Jacinto Chronicle
Attn: Privacy Officer
524 W Calle Primera #1004
San Ysidro, CA 92173
Telephone: (951) 262-7611 (Mon–Fri, 8:00 AM – 4:00 PM Pacific)
Email: [email protected]
© 2026 Hemet & San Jacinto Chronicle. All rights reserved.